Effective Date: 04/10/2025
At HoofKit.com, your satisfaction is our priority. We want you to be confident in every purchase you make with us. This Refund and Returns Policy outlines your rights and responsibilities when returning products purchased from www.hoofkit.com. By placing an order through our site, you agree to the terms described below.
We accept returns on eligible items within 30 days from the date of delivery. To be eligible for a return, the item must meet the following conditions:
Item must be unused, undamaged, and in its original condition
Item must be returned in the original packaging, including all accessories and documentation
Item must not be a non-returnable product (see Section 6)
Note: Returns requested after 30 days from delivery may be declined at our discretion.
To begin the return process:
Contact our Customer Service at support@hoofkit.com with the subject line “Return Request – Order #[Your Order Number]”
Provide details including:
Order number
Product(s) being returned
Reason for return
Photo evidence (if the item is damaged or defective)
Wait for our approval and further instructions, including the return shipping address
We recommend using a trackable shipping service when returning items. We are not responsible for lost return packages.
If the return is due to our error (e.g., wrong item shipped, damaged product), we will cover the return shipping cost.
If the return is due to buyer’s remorse (e.g., no longer needed, changed mind), the customer is responsible for return shipping.
Original shipping charges are non-refundable, except when a return is due to our mistake or a defective item.
Once your return is received and inspected, we will:
Notify you via email of the approval or rejection of your refund
If approved, issue a refund to your original payment method within 5–10 business days
Please note:
Refunds may take additional time to reflect in your bank or credit card account
Shipping costs and handling fees (if applicable) are non-refundable unless specified otherwise
We currently do not offer direct product exchanges. If you would like to exchange a product, please return the original item following the process above and place a new order for the desired item.
The following items cannot be returned:
Used or damaged hoof knives, loop knives, rasps, or nippers
Items returned without original packaging
Customized or special-order products
Apparel that has been worn or washed (e.g., branded hoodies)
Clearance or final sale items
If a non-returnable item is sent back without approval, it will not be refunded and may be sent back to you at your expense.
If you receive an item that is damaged, defective, or incorrect:
Contact us within 7 days of receiving the item
Include your order number and detailed photos of the issue
We will investigate and offer a solution such as a replacement, store credit, or full refund
Items returned without prior approval may be delayed or rejected.
If you haven’t received a refund after 10 business days of approval:
Double-check your bank account
Contact your credit card company (processing times may vary)
Contact your bank for additional delays
If you’ve done all of the above and still have not received your refund, contact us at support@hoofkit.com
Orders may be cancelled if they have not yet been processed or shipped. If you need to cancel an order, email us at support@hoofkit.com as soon as possible. Once an order has shipped, it cannot be cancelled and must be processed as a return.
If you have any questions or need help with a return:
The HoofKit Store
Email: support@hoofkit.com
Website: www.hoofkit.com
Mailing Address: 4321 Wingate Rd, Columbus, Ohio 43232, US
We appreciate your business and aim to make your shopping experience smooth and satisfying. Thank you for trusting HoofKit.com!